FAQs

1. Do you ship worldwide?

Yes, since the brand kept growing, we move to different warehouses in distributed locations so we can handle a worldwide shipping.

2. How long are the shipping times?

Please. allow for delivery from 10 to 25 Business days to the U.S.

International shipping can take a little bit more than expected due to the locations.

However, we also manage Express deliveries for a little extra cost.

3. When will my order be shipped?

We fulfill orders and ship them 1-3 business days after the payment.

4. My order has not arrived yet.

In case that your order is taking too long due to an uncommon logistic problem, we encourage you to send us an email to sales@charmbellaco.com so we can provide you further information about your order.

For more questions about refunds, please check our Refund Policy on the bottom home page.

5. How secure is my payment?

We use Paypal checkouts since is one of the safest payment gateways available today. Your are protected by PayPal against fraud and your information cannot be stored in our servers.

6. How do i change or cancel my order?

We encourage you to check every detail before ordering. Sending us a message before the first 24 hours from the payment we can make a change, otherwise we can´t.

7. My order arrived but it is damaged

Do not worry. Please drop us e-mail at sales@charmbellaco.com and we will send you another one totally free.

8. Why do my order arrived but in two different packages/days?

Our warehouses are located in different locations with the purpose to reach more people and being able to deliver a worldwide shipping, so some products may arrive before the other. Don't worry, it will be delivered within a few days.